The central bank (BCRA) resolved this Thursday that financial entities They will return to serve the public without a shift from Monday next, having to guarantee preventive health measures.
In a statement, the monetary authority ruled that “financial entities and companies that provide related services may, as of Monday, carry out face-to-face service to the general public without a shift.”
The measure provides that “in case of choosing to give priority to care in turn, entities must clearly display this condition on their Internet pages, the shift may not take more than three business days and it must be processed in a simple way through those pages or by other electronic means and be attended to quickly “.
The BCRA clarified that “if the attention capacity allows it, It will be possible to attend with both modalities, giving priority to the attention of customers who have turn and to people who present themselves with their Unique Certificate of Disability in force or with reduced mobility “.
The norm applies to financial entities, non-financial companies that issue credit and / or purchase cards, other registered non-financial credit providers, exchange houses and non-bank collection companies.
The BCRA detailed that “the payment of pension assets or social security benefits must be made according to the schedule established by the respective agency. The day that the beneficiaries must appear to collect their retirement, pension and / or benefit, they will be able to carry out any other procedure “.
Later, the regulations emphasize that “the entities reached by this resolution are subject to strict compliance with the sanitary regulations and the recommendations established by the national and / or jurisdictional health authorities, guaranteeing the provision of sanitary and cleaning elements and the compliance with the stipulated interpersonal safety distances “.
In this sense, it is recalled that they must comply with all the general preventive measures provided by the Necessity and Urgency Decree No. 678/21 and amendments, highlighting the following rules of conduct, “people must maintain, among themselves, a distance minimum of 2 meters, people must use face masks in shared spaces, the rooms must be adequately and constantly ventilated and people must assiduously sanitize their hands, “concludes the BCRA.