One of the consequences that has brought the pandemic coronavirus it is the huge amount of uncertainty due to the ignorance on the way or the speed at which transmitted, as well as the conduct of public health that should be taken.
This makes the social networks to be a fertile ground for the disinformation. Therefore, it is very important to get the correct messages of the health authorities to all the mexican population.
In this situation, Intevolution, a company dedicated to the development of artificial intelligence launched on the 27th of march COVIDBota chatbot free feeds in real time from the records and recommendations the World Health Organization (WHO), the Centers for Control and Prevention of Diseases of united States (CDC, for its acronym in English) and the Secretariat of Health (Ssa) mexican.
This agent digital is a computer program that uses a natural language processing, so that by text messages through Whatsapp it is possible to interact almost as if it were a human.
Daniel Martinezengineer in computer science from the Faculty of Engineering of the National Autonomous University of Mexico (UNAM) and CEO of the company, explained to Infobae Mexico this project was born with the aim of to combat the misinformation and provide guidance to any citizen before a doubt on the symptomsthat is , forms of spread, measures preventive and action the face of a possible contagion.
To the couple of this, COVIDBot it expedites the processes of citizen attention, preventing further saturation of the telephone lines made available by the Government of Mexico in case of suspicion of contagion.
According to Martinez, some of this misinformation is caused because the health authorities are not coming through the channel where they are more present mexicans: Whatsapp, which is used by more than 77 million users in the country.
While the WHO it also launched its agent digital on the COVID-19, all the information presented is in English, which represents a problem. Similarly, the chatbot of the UN, although it is available in Spanish, does not give information as specific and particular to each nation, but general figures from all over the world.
Another difference is that COVIDBot was trained to respond with interactive content, such as infographics and videos, made by these health organizations.
The young entrepreneur assures that only the day of launching this service received over 800 messages with questions from users, not only Mexico, but also of Argentina, the united States and Canada.
One of the most interesting features is that, when you send any location within the Republic, almost immediately, the bot responds to where it is, and what is the name of the laboratory certified by the Ssa nearest to get a proof of contagion, giving you the distance and the league of the health center.
Daniel Martinez invites the general public to to test this servicein addition follow the recommendations of hygiene and isolation during this health crisis that is gripping the country.
According to the report of this Tuesday 31 of march, in Mexico the number of cases of people infected by COVID-19 increased to 1,215 patients confirmed. The number of fatalities increased to 29one more this Monday.
There are up to now 3,511 suspected cases, 6,282 cases negative in the country, and a total of 11,008 people studied. In a day increased 121 confirmed cases and 1 death by coronaviruses in Mexico.