The user is such a person Fermín, 88, widowed, living alone. Around his neck was a medal with a button that he pressed twice: once because of pneumonia and the other because of a sprain. In both cases, Betty Ann immediately arranged appropriate medical appointments and dispatched an ambulance to their home. But Beti On’s focus goes far beyond that, as Onda Vasca and community coordinator Txema Gutiérrez Leire Támara told us: from contacting users to find out about their situation, to calling them to remind them when they should go to the clinic for an appointment.