Residents have been urged not to make offensive phone calls about bonfires following reports that members of the public used offensive language and shouted at fire service staff.
Dorset and Wiltshire Fire and Rescue Service (DWFRS) says abusive calls to fire station control over bonfires are “unacceptable”.
The service says it will only send a fire truck to a fire if it is left unattended and out of control and/or endangering property or life.
The fire service will not respond to fires that do not pose a threat to persons or property.
However, the Dorset control room has been receiving an increasing number of “abusive” phone calls relating to the bonfires, with members of the public beginning to “scream” or “try to belittle” the call operators.
Fire Brigade Chief Chris Brown said: “It is not unusual for the DWFRS Fire Service to see an increase in calls regarding bonfires or controlled burns during peak times of the year, such as during good summer weather and later in the year. summer is when our communities do their last outdoor cleanup in preparation for winter.
“We understand that they can sometimes be annoying due to the smoke and odors coming from the fires.
“This week we have seen an increase in the number of abusive calls reporting bonfires following good weather over the last few days.
“We ask that you do not use profanity, yell or disparage our fire control personnel as they try to help you get the best response to your situation.
“Our staff are highly trained to triage every 999 call and will advise you on the best course of action based on the information you provide.”
Mr Brown added: “If you are concerned about a fire or smoke being produced, it is best to contact your local authorities who will investigate and take action as they see fit.
“We always encourage members of the public who are concerned about the safety of a fire or controlled burn to call 999.
“We will always respond to a 999 call regarding a fire that is out of control or poses a significant risk of fire in the opinion of our highly trained Fire 999 staff.
“Please help us help you.”
The fire service says people who are planning to start a large fire should report it to crews using a form on the DWFRS website as officers often receive emergency calls from people who see a lot of smoke and this helps the department know if it is happening . This is a “controlled burn.”
People lighting large fires are also urged to be polite to neighbors and let them know, and to stay close to the fire at all times to ensure its safety.