Toby Wu
An angry young man who reported to the police that a family entertainment center hosted an “unfair” Happy Rainbow game on Saturday has also complained to Hong Kong’s Customs and Consumer Commission.
Jason Liu, 21, told a radio show yesterday that he bought 2,000 tokens to play the game, but was still accused by his manager of “touching the line” when he hit the green part of the rainbow.
Happy Rainbow is a coin-tossing game where players receive a prize when their coin finally lands in a colored area without touching the rainbow border.
Mr Lau was involved in the incident at Jumpin Gym USA at Waldo Gardens Mall in Tuen Mun on Saturday, which has gone viral.
He claimed to have thrown a token in the “Happy Rainbow” game and managed to land it on the green part of the rainbow. However, some staff members said that this move “touched the boundary” and caused Mr. Liu’s dissatisfaction. He insisted that staff demonstrate the correct method.
Mr Liu called the police after the staff said he would only show him a photo of the correct route in front of the police.
Liu said he purchased 2,000 tokens for the game, worth HK$4,000, and staff repeatedly claimed his attempts “failed.” He said he looked at Happy Rainbow’s desk from the outside and saw that the token didn’t touch any lines. But the staff insisted that was the case, so Jason asked for a photo as evidence. Photos confirm this was a “miss.”
According to Liu, when the police arrived, the store manager put a coin in his hand to demonstrate, but a few minutes later, looking at it from different angles, it still caused the boundary to be touched.
The manager explained that due to the wide-angle function of the iPhone, the photos taken always hit the border. Ms. Liu then suggested using a friend’s Android phone to take photos, but the manager refused, saying she had to seek permission from the company.
Mr Liu believed that the Trade Descriptions Ordinance might have been breached and complained to the customs and consumer watchdog.
The police said that at 5:03 pm on Saturday, they received a report from a 21-year-old man surnamed Liu, who claimed that he had won the competition, but was denied by a 41-year-old staff member surnamed Tian. There were no physical changes or injuries at the scene, but police have classified the matter as a dispute for further processing.
Hong Kong Customs stated that when handling cases suspected of violating the Trade Descriptions Ordinance, it is necessary to consider the current circumstances and relevant evidence of each case to determine whether it is illegal. However, each case is unique and cannot be generalized.
The department has received relevant reports and will follow up. If violations are discovered, appropriate action will be taken.
toby.ng@singtaonewscorp.com