First claims for compensation have reached NS Following major disruption to rail traffic around Amsterdam on Sunday and yesterday, a spokesperson said: “We expect many more inquiries over the next few days. Passengers know how to contact our customer service.” The NS has already announced that those who have been harmed by the disruption will receive “generous compensation”. RTL says passengers can claim reimbursement for any expenses incurred for taxis or hotels.
A computer system failure at ProRail’s traffic control center caused a prolonged disruption of (international) rail traffic around Amsterdam: as a result, passengers were unable to go home on Sunday evening and many people He had to stay overnight at the station. Ghost spent the night at the Ziggo Dome at around 150 Harry Styles concerts at the Johan Cruz Arena and at AFAS Live.
NS said that the use of buses was not possible during this blockade, as the number of passengers involved, around 50,000, was too high. A spokesman said: “If we had to take all those people by bus, Amsterdam would be paralyzed.” Furthermore, according to the NS, it would have been impossible to organize all those buses and it could have created a dangerous situation if everyone wanted to board at the same time.
The transport company intends to evaluate the accident together with ProRail, paying particular attention to the care provided to passengers.